In HK it worked great! However the eSIM didn't work in Macau.
Hi there Angelique, thank you for your feedback. We're glad to hear that the eSIM worked well for you in Hong Kong. We apologize for any inconvenience caused in Macau and we'll look into resolving this issue. Thank you for bringing this to our attention. Have a great day!
Was good, had to get a new eSIM because mine had expired (12 months ago). Got coverage off main island too
Thank you for your kind words and for choosing our eSIM Hong Kong Unlimited Plans. We are delighted to hear that you had a positive experience with our product. We apologize for any inconvenience caused by the expiration of your previous eSIM and we are happy to hear that our coverage extends beyond the main island. Thank you again for your support and we hope to continue providing you with excellent service.
The experience was really good and easy
Thank you for your wonderful review! We’re thrilled to hear that your experience with getting an eSIM through ESIM Hong Kong was easy and hassle-free. We aim to make the process as seamless as possible, so it's fantastic to know that we succeeded in delivering a smooth experience for you. Your feedback means a lot to us, we look forward to serving you again in the future—thank you for choosing us!
Unfortunately the sim is not working for me , but the way and the quick response which they had given for me for my reply and assisting me for my refund is awesome. Thanks a lot for ur kind cooperation.
Hi there, we apologize that the eSIM did not work for you. However, we are glad to hear that you were satisfied with our quick response and assistance in processing your refund. Thank you for your understanding and we hope to have the opportunity to serve you again in the future. Have a great day!
Excellent value. Had a few delays in getting the eSim working, partly due to the need for personal identification and scanning passport. Sometimes the speed was a little disappointing, but we can’s complain because it kept us in touch for a very reasonable price.
Hi there David!
Thank you for taking the time to leave us a review. We're happy to hear that you were able to stay connected in Hong Kong at a great price with our eSIM plan. We apologize for any delays you experienced during the setup process, but we're glad that you were able to get it working eventually. We'll take note of your feedback regarding the speed and do our best to improve it. Thank you for choosing our eSIM and we hope to have you as a satisfied customer again in the future!
I want my money back. It did not work.
We're really sorry to hear the service didn’t work for you.
That’s definitely not the experience we want for our customers.
Please contact our support team with your order details, and we’ll be happy to look into this and assist you with a refund.
I keep going back to this e-sim. It is very reliable. Thank you.
Thank you so much for your kind words, Corinne!
We're glad to hear that you find the eSIM reliable. We're always here if you need any support!
The eSIM plan was ideal for me for a short visit. A little tricky to initially set up,. However once up and running was very happy with it. Good value too.
Thank you for your thoughtful feedback! We’re glad to hear that the eSIM plan worked perfectly for your short visit. We understand the initial setup can be a bit tricky, but it’s great to know that everything went smoothly after that. We really appreciate your kind words about the value, and we’d love to assist you again anytime you need us!
It was easy. Got coverage as soon as we landed in Hongkong. No network issues at all
That's amazing Parag!
We're happy to know your network worked perfectly in Hong Kong. If you have any questions or need support, we're here for you!
Worked fine. Good speed and coverage. It was not clear what currency the prices were in though
Thank you for your feedback Murray!
We're happy to hear that everything worked well with the speed and coverage.
We apologize for any confusion regarding the currency—I'll make sure to clarify that in the future.
If you have any more questions or need further assistance, feel free to reach out!
Easy set up and use.
Thank you for your feedback wai P Lui!
We're happy to hear that the setup and use were easy for you.
If there's anything else we can assist with or improve, feel free to let us know. We're here to help!
Definitely a great experience. No issues with connection or installation.
Thank you for sharing your experience Marika!
We're so happy to hear that the installation was easy and that you’ve had no connection issues.
However, we noticed the one-star rating and wanted to check if that was a mistake.
If so, could you kindly update it? We’re always here to assist if there's anything we can do to improve your experience!
Super
Thank you so much for your kind words!
We're thrilled to hear that you had a great experience.
However, we noticed the one-star rating and wanted to check if it was a mistake.
If so, could you kindly update it? If there's anything else we can do to improve your experience, please let us know. We're always here to help!'
I could not get my esim connected no matter how I tried … so I had to purchase another . This is not good .
We apologize for the inconvenience.
If you experience any issues with your eSIM in the future, we recommend contacting our customer support team. They will be able to assist you with troubleshooting and ensure everything is set up correctly. Regarding your new SIM, if you encounter any problems, feel free to reach out to customer support, and they will resolve the issue for you promptly.
Excellent service; the agents are on hand to help if you have any technical issues.
Thank you so much for your kind words Heather!
We're thrilled to hear that you had a great experience with our service and support team.
We’re always here to help with any technical issues, so don’t hesitate to reach out if you need assistance in the future.
We appreciate your feedback and look forward to serving you again!
