No.1 Hong Kong eSIM Store

Once your payment has been successfully processed, our eSIM QR code will be automatically sent to the email address you provided, typically within just 15 minutes. If you do not receive it within this time frame, please consider the following steps:

1. Check Spam or Promotion Folder
Check your spam or promotion folder, as your email may have been filtered there.

2. Contact Us for Assistance
If there is a typo in your email address or for any other concerns, reach out to us at [email protected] for a prompt resend.

3. Payment Processing Delay
If you used iDEAL or another non-PayPal payment method, there could be delays during the transfer to PayPal. In such cases, please contact the respective payment gateway for assistance.

4. PayPal Security Measures
Occasionally, your payment may be subjected to security checks, which can take up to 72 hours. This is a part of PayPal’s security protocol. If you need guidance or assistance in this regard, please reach out to PayPal’s customer service.

Please be aware that even for credit or debit card payments, the processing is routed through PayPal, which may involve PayPal’s security checks and a pending status. For further assistance, we recommend reaching out to PayPal’s customer service.

To keep track of your data usage, you can access the settings on your device. For precise details on data consumption, please contact us at [email protected].

The process may vary depending on your device’s manufacturer:

Apple Devices

01. Open [Settings]
02. Select [Cellular/Mobile Data]
03. You can check your data usage under “Current Period Roaming.”
04. Alternatively, detailed instructions are available on the Apple website here.
You can also dial 1019# to check your data usage via a call.

Samsung Devices

01. Access [Settings] – [Connections]
02. Select [Data usage]
03. Your mobile data consumption will be displayed.
04. You can also dial 1019# and make a call to check your data usage.

Google Devices

01. Open[Settings] – [Network & Internet] – [Internet]
02. Tap [Settings] next to your operator
03. At the top, you’ll see the total data you have used.

If you encounter a “No network” message after successfully activating your eSIM, please follow these troubleshooting steps:

| Enable Data Roaming:
Make sure [Data Roaming] is turned on for the eSIM plan. Typically found in your device’s network or cellular settings, this setting is crucial for network connection.

| Restart Your Device:
Try restarting your phone to refresh network settings and establish a connection with the eSIM network.

| Try manual setting for APN/Network:
If your eSIM plan requires manual APN (Access Point Name) settings, you’ll receive instructions after payment. Follow these instructions carefully to enter the correct APN information in your device manually.

If issues persist despite these steps, don’t hesitate to contact our support team at [email protected] for further assistance.

It is highly recommended to deactivate your original SIM to prevent incurring data roaming charges from your domestic carrier while using the eSIM. Deactivating your original SIM ensures that your device exclusively relies on the eSIM for data connectivity during your travels.
However, if you wish to continue receiving calls and SMS on your home number while using the eSIM, you can opt to keep your original SIM active. In this scenario, we recommend disabling the “Automatic Cellular Data Switching” feature on your device to prevent unintended data usage, ensuring that data traffic is directed through the eSIM plan rather than the original SIM.

Yes, it is essential to enable data roaming for your secondary line, which is your added eSIM plan. To activate data roaming, please follow these steps:

For Apple Devices

01. Access [Settings] – [Cellular]
02. Select the [Secondary]  (the eSIM plan you’ve added)
03. Make sure that [Data Roaming] is switched to the ON position.

To prevent unexpected charges, it’s important to disable the automatic switching of lines. Here’s how to do it on Apple Devices:

For Apple Devices

01. Access [Settings] – [Cellular]
02. Tap [Cellular Data]
03. Ensure that [Allow Cellular Data Switching] is turned OFF

We also advise getting in touch with your domestic carrier to inquire about “Blocked charged international roaming” services. This ensures you have the most appropriate data options in place when using the eSIM plan.

For most eSIM plans, you can delete and reinstall them as needed. However, please note that once you activate the eSIM USA-Asia-Australia plan on your device, it cannot be reinstalled. If you encounter any issues or have concerns, please refrain from deleting the eSIM plan on your own. Instead, we recommend reaching out to us at [email protected] for assistance and support.

To ensure your eSIM activation, keep an eye out for these two key indicators:

| eSIM Profiles
Navigate to your device’s eSIM settings, where you’ll find a list of available profiles or plans. Once your eSIM is successfully activated, you’ll spot an active profile without a listed phone number among the options.

| Signal and Connectivity
After your eSIM is activated and linked to a cellular network, you should observe signal bars or connectivity icons in your device’s status bar. Additionally, you might see the carrier name associated with the eSIM, confirming both its activation and network connection.

Regrettably, we do not offer refunds for eSIMs that have been activated and used for data. Once activation and data usage have taken place, it aligns with our policy, which does not permit refunds in such cases. We strongly advise customers to thoroughly review their plan details before proceeding to avoid any potential inconvenience.

You can reinstall most eSIM plans, except for eSIM Hong Kong Fixed Plan. Once eSIM Hong Kong Fixed Plan is activated on your device, it cannot be reinstalled. If you encounter any issues, please refrain from deleting your eSIM plan. Instead, reach out to us via for assistance.

If you no longer require an eSIM, you can remove it by following these steps:

For Apple

01. Access [Settings] – [Cellular/Mobile Data] –
02. Tap on the eSIM plan you would like to remove from the list
03. Tap [Remove Cellular Plan]
(The name of the button can be something similar depending on the device)

For Samsung

01. Access [Settings] – [Connections] – [SIM card manager]
02. Select a plan on eSIM that you want to remove
03. Toggle the switch to disable the eSIM
04. Tap [Remove]

For Google

01. Access [Settings]
02. Tap [Network & internet] – [Mobile network]
03. Select the eSIM you want to delete
04. Tap [Delete SIM]